[UX]HEART Framework




name description how to measure
Happiness: satisfaction, likelihood of recommendation / via user surveys User surveys
Engagement: how much an average user is using your product (by time, sessions, etc) Analytics
Adoption: the percent of users that adopt your product after signing up (user onboarding), and/or the percent of users that adopt a specific feature of your product Analytics
Retention: how many users are still present later Analytics
Task Success: time to complete a task, error rate User tests




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